That Apple has become THE dominant player in the post-Napster music industry is now something of a given. The mighty, albeit tiny, iPod along with its trusty sidekick iTunes played a big part in stealing the music thunder from under the venerable CD. Yet it seemed as if no one noticed the irony of the CD in the iTunes logo… Until now that is. The latest incarnation, iTunes 10, boasts a radical departure in design. Out with the CD and in with a more eye-catching blue backdrop that stands out better in the Dock (on the Mac).

Such a move boosts the usability of the software application even before it has started running. Being easier to spot (granted for mere milliseconds less) in an interface design and thus faster to open adheres to Steve Krug’s First Law of Usability: don’t make me think. Research shows that the brain makes decisions in just a 20th of a second of viewing a webpage. The program itself has a few surprise interface design choices. First among these is the sidebar. Up until now icons each had different colors that differentiated them on the interface design. Now it’s all a bland grey that blends with the background, which in turn requires users to think a little longer. Reminds me of that Joni Mitchell song:

“Don’t it always seem to go.

But you don’t know what you got till it’s gone.”

The chief radical interface design choice in the new iteration of iTunes is with the close/minimize/zoom buttons. Thankfully they remain color-coded but they now run vertically down on the top left of the program’s interface design. This goes against the virtually omnipresent convention of using the horizontal axis; top-left on the Mac and top-right on PC. Following conventions is a cornerstone of good usability. Considering Apple’s reputation for imposing its human interface design guidelines on developers, these choices are curiously interesting. Although the orientation can be changed, this is beyond many users, as they would need to enter a hidden terminal command.

Google recently announced that Gmail users will now have the opportunity to take their communication abilities to a new level within the realm of the Google Voice user interface.  Instead of simple email or G-chatting, Gmail users can now make local and international phone calls directly from  their Gmail account. Google promises that all calls to the US and Canada will be free until the end of 2010.  International calls will be charged according to international calling rates set by Google.
In order to utilize this feature, Gmail users must install Google’s voice and video plug in. Then, by selecting “Call Phone” from the Chat menu located on the left hand side of the Gmail interface, users can use a keypad pop-up to dial a phone number. Users can also enter phone numbers under their contacts and then simply click on the contact to call.  The process is fast, easy, and so far free or cheap, provided your home account is registered in the U.S.; Google is working on extending the service to international users

Digital Revolution shakes up media and advertising industry

After enduring the hardships of the global economic crisis of 2008, media and advertising companies seem once again optimistic about the future of media, communication, and sales. According to a survey from Booz & Company, however, the global financial crisis is not the main contributing factor to the recent shakeup in the media and advertising industry.  The digital revolution and new consumer habits have forced media companies to reevaluate the way they do business (ibusiness.de “Medienbranche: Ein Drittel des Umsatzes 2015 mit Digitalen Medien”).  70 percent of respondents in the media and advertising industry consider the development of new business and distribution models to be paramount to future success and 50 percent claim that investing in new digital business models is of the highest priority (Booz & Company). This means that companies will be looking for ways to transition from print to digital media, as the Booz & Company survey indicated that 40 percent of respondents feel that print media is negatively affecting their company (particularly financially).  In fact, Booz & Company predict that by the year 2015, one third of sales in the media and advertising industry will be generated by the digital revolution.

Understanding the mind of the user is one of the most vitals aspects of web development.  Every interface design that is created is dependent upon users, without them, the site goes nowhere.  This is why the field of user experience (UX) plays such an important role in interface design.  UX is a profession (some may call it an art) that offers us the methods necessary to lead us towards a goal of satisfied users and optimal usability.

The vast array of websites and applications created for similar purposes (i.e. amazon.com and Ebay are both eCommerce sites) force web designers to envision new ways of making their interface designs distinct to differentiate themselves; if a given user interface design is distinct then chances are users will pick that website or application above all others.  This is why UX design is quickly becoming one of the most important methods of development for web designers.  Web designers are learning that they need to approach their development process not just from a usability frame of mind, but also from a UX frame of mind. While usability is undoubtedly king of the interface design court, UX design is quickly becoming the king’s closest advisor because it gives designers the capacity to differentiate one similar interface design from another by responding to the exclusive needs and wants of the user.

Austria has for a number of years been one of the European leaders in e-Governance, with awards to show for it. All kinds of services ranging all the way from the local to the provincial and federal level are offered through the “Digital Austria” platform. Whether filing taxes or seeking information Austrians are able to do so within the comfort of their own home or anywhere for that matter where they can access the internet. Now, the Austrian government and Microsoft Austria have teamed up on a project dubbed the Digital Austria Explorer. This essentially incorporates a menu bar into Internet Explorer’s interface design for users to access all available e-government services more easily.

It is a platitude to say it, but usability tests are conducted to obtain feedback from new (i.e. unbiased) users of an interface design, so the most natural conclusion to draw is that all usability test participants are website greenhorns.  Of course this is not true.  While it is extremely common to have novice usability testers, testing users that are deemed experts also has its advantages.  Experts can sometimes be forgotten in the mad rush to get fresh, new user experience feedback, but experience shows: don’t forget about them because they are more important to the sustainability of your interface design than you might think—especially for interface designs that are already in existence.

Expert Users are Longtime Users

So what is the main benefit of obtaining user experience feedback from experts?  The fact is that at one point, everyone was an amateur— even the experts. Amateur users grow into expert users, just as your interface design matures over time.  That is why expert users play such a vital role in usability testing new developments for extant interface designs. Experts are longtime site users, users who have shown commitment to the evolution of your website, users who have buttressed your interface design’s success by sticking with it over the long haul. If you are running an eCommerce site you want to know what makes it most usable to your most loyal customers—the expert users. You want to keep their business as returning customer often make up a considerable portion of business for an e-commerce website. So increasing your interface design’s usability for expert users will make your site sustainable because you will be appeasing a core group of users who keep your website relevant and your business running.

A few weeks ago, Google decided to make a daring change to its interface design, one that was meant to make the site more aesthetically pleasing to its millions of users.  Google rolled out a set of backgrounds by well-known contemporary artists as a promotion of a new feature which was to allow users to choose and upload personal photos as a backdrop for the infamously plain, white search engine screen.  At the drawing table, this must have seemed like a fabulous idea to Google designers, a way to refresh their interface design and permit users to have more control of its settings.  However, like the plethora of ideas that are great in theory (but not in practice), Google’s new feature backfired.  On the day the new backgrounds were introduced, the number 2 trending search on Google’s trending pages was “Remove Google Background.”  Search engine searches speak volumes about what users want and are looking for.  Clearly, Google users were not looking for works of art to replace the white screen.  Within two days Google was back to its old design and users were happy to have the unadorned consistency back.

The Worldwide Developers Conference 2010 promises to be full of surprises when it kicks off on June 7 in San Francisco.  Apple’s chief executive officer, Steve Jobs, guarantees that the customers „won’t be disappointed“ by Apple’s newest developments. The focal point of the WWD will be the new iPhone 4G.  Apple was furious over leaked images of the iPhone a few months ago, but since the images did nothing but stir the public’s interest in the new device, the expected release of the iPhone 4G at the WWD will likely double the event’s publicity and excitement.  Here are a few things to expect from the new iPhone 4G interface design (these features are still firmly rooted in the world of speculation):

New Operating System

The iPhone 4G interface design will likely be powered by the new iPhone OS 4. The key new feature for this system is the facilitation of multitasking—users will be able to run apps simultaneously and switch between them with fluidity.  For example, users will be able to instant message a friend, look at photos and listen to their playlist all at once.

Prezi is a Flash-based app that is also taking a revolutionary approach to presentation tools by employing a zooming user interface design approach. A ZUI is a type of GUI where users can change the scale of the viewed area in order to see more details or less and thus peruse through documents. Traditional presentation tools, such as PowerPoint or Keynote, use an interface design based around the use of linear slides modeled after traditional slide projectors. By using a zooming user interface approach, Prezi’s presentations are more like one giant slide or a blank canvas if you will. All the different components of a presentation (text, pictures, video, audio etc…) or added on the canvas and a path through different objects and frames can be defined non-linearly as a visual map that users zoom in and out as the presentation unfolds across the matrix of ideas on the virtual canvas (and making slide transitions so last century)!